Talk to someone now about the water in your house
Describe what you see in plain words. An independent local provider who handles flooded basements, burst pipes, and sewer backups in Boston and the inner-ring cities takes it from there.
- Tell us where the water started and whether it is still coming in.
- Say which floors are wet and whether the basement is holding water.
- Mention a frozen or burst pipe, and whether the main valve is off.
- Say if it is sewage or street water so the right crew is sent.
- Mention a sagging plaster ceiling or water in the unit below.
- Say if the building is a triple-decker, a rowhouse, or a condo with other units involved.
- Call even if the puddle is gone and the cellar still smells damp.